Returns and Exchanges

Returns policy & procedure:

We are pretty certain that you will be delighted with any product purchased from us but if you wish to return an item to us then we’ll try to make it as easy as we can. If you would like to return an item, please let us know within 14 days of the date of delivery.

We will refund the price of the item and cost of delivery to the purchaser - The cost of return to M&M Personal Vintners Ltd is the responsibility of the purchaser.

If an item arrives damaged we will arrange to replace it at our cost (up to 90 days after purchase); including the costs you incur in returning it to us.

We will keep you informed about the progress of any replacement products. This does not affect your statutory rights.

Procedure for exchanging or returning an item:

If you would like to request a return, please send an email to us at,, outlining the item you would like to return, your original order number and our stock number. Please tell us if you would like the product exchanged or refunded.

Please package the item securely for transit, using the manufacturer’s original packaging if available, and remember to enclose all the individual items that combine to make the product complete.

Once we have received and processed the returned item we will process the refund or despatch the replacement item.

Contact details:

M&M Personal Vintners Ltd
Blackminster Business Park
WR11 7RE

Telephone number: 01386 244034