Terms & Conditions
UK Shipping: £14.99
International Shipping Rates We are currently not offering international shippingDelivery Times:
Please allow 1 - 3 working days for delivery in the UK.
All prices are listed and charged in GBP (Bristish Pounds).
An order is considered to be accepted when it is dispatched.Cancelling an order:
If you wish to change or cancel an order before despatch please contact us at email@example.com.
It would be helpful if you could have the following details to hand:
- Customer name
- Order number
- Date of the order
If you wish to cancel the order within 14 calendar days after delivery, we will refund the cost of the item and the cost of delivery but not the cost of returning the item to us. Again please either let us know via email.
Orders from outside the EU
Please be aware that orders placed from outside the UK are likely to attract import taxes/duty at the rate specified by the receiving countries tax authorities, the customer is entirely responsable for these costs will not accept returns on grounds of unpaid import duties. Should an order be returned to us for this reason the customer will be billed for any additional costs that we incur.
Returns policy & procedure:
We are pretty certain that you will be delighted with any product purchased from us but if you wish to return an item to us then we’ll try to make it as easy as we can. If you would like to return an item, please let us know within 14 days of the date of delivery.
We will refund the price of the item, but not the delivery cost to the purchaser - The cost of return the M&M Personal Vintners Ltd is the responsibility of the purchaser.
If an item arrives damaged we will arrange to replace it at our cost (up to 90 days after purchase); including the costs you incur in returning it to us.
We will keep you informed about the progress of any replacement products. This does not affect your statutory rights.
Procedure for exchanging or returning an item:
If you would like to request a return, please send an email to us at, firstname.lastname@example.org, outlining the item you would like to return, your original order number and our stock number. Please tell us if you would like the product exchanged or refunded.
Please package the item securely for transit, using the manufacturer’s original packaging if available, and remember to enclose all the individual items that combine to make the product complete.
Once we have received and processed the returned item we will process the refund or despatch the replacement item.
M&M Personal Vintners Ltd
Blackminster Business Park
Telephone number: 01386 244034